NorthLab - Feedback

SERVICES PORTFOLIO

ACCREDITATIONS / IT

CALIBRATION, RENTAL,TESTING, SALES AND SERVICE

CUSTOMER FEEDBACK QUESTIONNAIRE
Client Name(Company) :
Person In Charge:
Designation / Dept :
Date :	(dd-mm-yyyy)

Select the appropriate number

How fast is our response to request for quotations on calibration ?

Better than expectation Meets expectation Below expectation

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How do you grade our response for request of collection/ delivery service provided ?

Better than expectation Meets expectation Below expectation

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How do you view our technical capability in calibration ?

Better than expectation Meets expectation Below expectation

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What do you think of our after sales service ? E.g. Request for correction of certificate or re-calibration due to erratic equipment behavior.

Better than expectation Meets expectation Below expectation

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Is the range of our calibration capabilities sufficient to meet your demand ?

Better than expectation Meets expectation Below expectation

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How would you rate the politeness / friendliness of our staff ?

Better than expectation Meets expectation Below expectation

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What do you think of our turnaround time for calibration of equipment ?

Better than other Calibration Lab Same as other Calibration Lab Worse than other Calibraition Lab

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How do you grade our technical competence in calibration ?

Better than other Calibration Lab Same as other Calibration Lab Worse than other Calibraition Lab

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How would you grade our calibration equipment & laboratory facilities ?

Better than other Calibration Lab Same as other Calibration Lab Worse than other Calibraition Lab

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Comments :

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