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CUSTOMER FEEDBACK QUESTIONNAIRE
Company Name ::
Contact Person :
Designation / Dept :
Date :	(DD/MM/YYYY)

Please score us based on your experiences on a scale of 1 to 5

1. How fast is our response to request for quotations on calibration ?

Excellent

Good

Fair

Below Average

Poor

2. How do you grade our response for request for collection/ delivery ?

Excellent

Good

Fair

Below Average

Poor

3. How do you view our technical capability in Calibration ?

Excellent

Good

Fair

Below Average

Poor

4. What do you think of our after sales service ?( Eg. Requests for correction of certificates, re-calibration etc).

Excellent

Good

Fair

Below Average

Poor

5. Is the range of our calibration capabilities sufficient to meet your requirements ?

Excellent

Good

Fair

Below Average

Poor

6. How would you rate the politeness / friendliness of our staff ?

Excellent

Good

Fair

Below Average

Poor

7. What do you think of our turnaround time for calibration ?

Excellent

Good

Fair

Below Average

Poor

8. How would you grade the quality of our calibration?

Excellent

Good

Fair

Below Average

Poor

9. How would you grade our calibration equipment & laboratory facilities ?

Excellent

Good

Fair

Below Average

Poor

10. Considering all factors, what overall rating would you assign to NorthLab/NorthLab SEAMS ?

Excellent

Good

Fair

Below Average

Poor

Please specify the reason(s) for negative feedback (if any) and give us your Comments and/or Suggestions for improvements in our service (please feel free to attach an additional sheet feedback@northlab.biz if required) :

CUSTOMER FEEDBACK QUESTIONNAIRE

NORTHLAB INDIA

NORTHLAB SINGAPORE

NORTHLAB SEAMS SINGAPORE

NORTHLAB SEAMS MALAYSIA

WORK ETHICS TRAINING & DEVELOPMENT SKILL SETS & EDUCATION

GROUP PROFILE OUR MISSIONS & VALUES OUR PEOPLE OUR CLIENTS

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CALIBRATION

ACCREDITATIONS & CERTIFICATIONS IT CAPABILITY

CALIBRATION RENTAL TESTING

SINGAPORE MALAYSIA INDIA

CALIBRATION

CALIBRATION RENTAL

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